CS - Sinch Dashboard Support Is Moving to a New System on July 1st

Scheduled Maintenance Report for Sinch

Completed

The scheduled maintenance has been completed.

Posted Jul 01, 2025 - 22:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 27, 2025 - 22:30 UTC

Scheduled

Subject: Sinch Dashboard Support Is Moving to a New System on July 1st

Dear Customer,

Starting July 1, 2025, Sinch Dashboard support will move to a new ticketing platform – Zendesk. This change will help us deliver faster, more integrated, and user-friendly support.

Here’s what’s new:

· Submit and track tickets directly in the Sinch Dashboard
· No Atlassian login needed anymore
· Access support.sinch.com if you don’t use the dashboard
· All replies will come from support@sinch.com (please whitelist this address)

What happens to existing tickets?
Tickets submitted before July 1st will still be handled in our previous system and responses will come from jira-sw@sinch.com until resolved.

Thanks for your continued trust in Sinch.

Sinch Customer Support

Posted Jun 27, 2025 - 21:28 UTC