CS - Data Center Degradation

Incident Report for Sinch

Resolved

This incident has been resolved.
Posted Apr 24, 2026 - 15:46 UTC

Update

We are continuing to investigate this issue.
Posted Apr 24, 2026 - 15:46 UTC

Investigating

Notification Type: Incident – Data Center Degradation - Resolved

Impact: Intermittent issues affecting Wavy Messaging (MM2) and related services

Details: We are currently experiencing an unexpected issue affecting one of our data centers, which has resulted in partial service degradation. As a mitigation measure, traffic has been redirected to an alternate data center.

While this action has improved overall availability, some services may still experience intermittent behavior as systems stabilize. Our engineering teams are actively working to fully resolve the issue.

Start Time: Apr 23, 18:42 UTC
End Time: April, 24 at 02:37 UTC

Best Regards,

Sinch Customer Support Latam.
Posted Apr 24, 2026 - 00:08 UTC
This incident affected: DC7 - Dedicated Datacenter (DC7 - API WhatsApp, DC7 - Web Interface MM2, DC7 - MT Queues, DC7 - MO Queues, DC7 - WhatsApp On-Premises API).
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